Your privacy is our responsibility
This policy explains in full how the personal information you provide when registering or making transactions on the ga 99 platform is collected, used, and kept safe.
1. Introduction and Scope
This privacy policy applies to all services and products on the ga 99 platform. When you open an account, log in, place bets, or use any service on ga 99, you are considered to have accepted the terms of this policy.
We believe transparency about information is the foundation of a healthy user-platform relationship. This policy clearly states what data is collected, why it is collected, and how it is kept safe. Reading ga 99's Terms and Conditions alongside this privacy policy will give you a clear understanding of the platform's overall policies.
This policy applies only to information collected within the ga 99 platform. ga 99 is not responsible for the data collection practices of third-party websites or applications.
2. Information We Collect
The ga 99 platform collects the following types of information from users:
2.1 Registration and Identity Information
When creating an account, you are required to provide your name, date of birth, mobile number, email address, and a password. For identity verification (KYC) purposes, national ID card or passport details may also be requested.
2.2 Financial Information
Transaction information related to deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer is processed. Full bank account numbers or card numbers are not stored on ga 99's servers — the payment gateway handles this information separately through encrypted channels.
2.3 Usage Data and Technical Information
The following information is collected automatically while you use the platform:
- IP address and device type
- Browser and operating system information
- Login time and session data
- Page views and click patterns
- Gaming or betting history
2.4 Cookies and Tracking
The ga 99 website uses cookies that keep your session active, save your preferences, and help improve platform performance. Cookies can be disabled from your browser settings, though this may limit some services.
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Identity and Contact Information | Account management and communication | For as long as the account is active |
| Financial Transaction Records | Payment processing and security | As required by legal obligations |
| Gaming Activity History | Responsible gaming monitoring | 5 years after account closure |
| Technical and Log Data | System security and troubleshooting | Up to 12 months |
3. How We Use Your Information
ga 99 uses collected information only for the following purposes:
- To create, verify, and manage your account
- To process financial transactions including deposits and withdrawals
- To prevent fraud, money laundering, and unauthorised access
- To provide customer support — resolving issues via 24/7 live chat and email
- To inform you about relevant promotions and bonus offers
- To improve platform performance and user experience
- To monitor and support responsible gaming activity
- To meet legal obligations and respond to requests from authorities
ga 99 never sells your personal information to third parties. Information is shared only to the extent necessary with service providers such as payment processors or IT infrastructure partners, and they are held to the same privacy standards.
4. Information Sharing and Disclosure
ga 99 may share your information with third parties in the following specific circumstances:
4.1 Service Provider Partners
Only the information necessary to carry out the relevant service is shared with payment gateways, identity verification services, and IT infrastructure providers. These partners are contractually bound to keep information confidential.
4.2 Legal Obligations
ga 99 is legally required to provide information to authorities as part of a court order, investigation, or proper legal process. In such cases, only the specific information requested is disclosed.
4.3 Fraud and Scam Prevention
If unusual activity or suspicious transactions are detected on an account, relevant information may be shared with fraud prevention services as a protective measure.
5. Data Security Measures
ga 99 follows industry-standard technical and administrative measures to protect user information:
- All data transfers are secured with SSL/TLS encryption
- Sensitive information such as passwords is stored using hash encryption
- OTP verification for account access
- Regular security audits and system reviews
- Data access restricted to authorised staff only
- Physical security and firewall measures at data centres
However, as with any internet-based system, complete security cannot be guaranteed. It is also important on your part to keep your password private and avoid using unfamiliar devices.
6. User Rights and Controls
As a user of the ga 99 platform, you have the following rights:
6.1 Right to Access Information
You may request to view the personal information stored in your account. ga 99 will provide that information within the specified time.
6.2 Right to Correct Information
If your account contains incorrect or incomplete information, you may request a correction. A verification process may need to be completed for changes to identity-related information.
6.3 Right to Delete Information
You may request to close your account. However, due to legal obligations, certain information may need to be retained for a specified period.
6.4 Right to Opt Out of Marketing Communications
If you no longer wish to receive promotional emails or messages, this can be turned off from your account settings or through the customer support team. However, transaction-related or security messages cannot be turned off.
To exercise these rights or review your responsible gaming settings, follow the guidance in the ga 99 Responsible Gaming section.
7. Protection of Minors
The ga 99 platform is strictly for adults (21+). Knowingly collecting information from minors or allowing them to create accounts is not permitted. Age verification is mandatory during the registration process.
If you believe a minor has mistakenly created an account, please notify the customer support team immediately. That account and its associated information will be removed promptly.
8. Cookie Policy
Various types of cookies are used on the ga 99 website:
- Essential Cookies: Required for the basic functionality of the site and cannot be disabled.
- Functional Cookies: Remember your preferences and settings, such as language preference.
- Analytics Cookies: Measure platform usage for improvement purposes; information is collected anonymously.
- Security Cookies: Help prevent fraud and CSRF attacks.
Non-essential cookies can be disabled or deleted from your browser settings. Visit your browser's help section for more details.
9. Third-Party Links and Services
The ga 99 platform sometimes connects with third-party payment or service providers. These third parties follow entirely separate privacy policies and ga 99 is not responsible for their data collection practices.
Payment services such as bKash, Nagad, Rocket, or Upay manage information according to their own policies. You are advised to read their respective privacy policies.
10. Policy Changes and Updates
ga 99 may update this privacy policy when necessary. If significant changes are made, users will be notified via their registered email or through the platform. Continued use of the platform after changes are made will be considered acceptance of the updated policy.
The latest version of this policy will always be available on this page. You can check the "Last Updated" date at the top of the policy to see how recently it has been changed.
11. Learn More and Contact Us
If you have any questions about this privacy policy or wish to make a request regarding your information, contact the ga 99 customer support team. For answers to common questions, visit the site's FAQ section — it contains detailed answers on account, payment, and security topics.
To learn more about ga 99 and get an understanding of the platform's history and values, visit the About Us page.
Contact Us
For any privacy-related requests or complaints:
24/7 Live Chat — directly from the platform